Is your BT broadband slow?

Are you suffering from slow BT internet? Is poor broadband performance frustrating you?

Find out what speeds you’re actually getting, get advice on fixing a slow internet connection and on alternative solutions if your BT broadband doesn’t work well for you.

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Problems caused by slow BT broadband

With ever-increasing amounts of our home and working lives being spent online these days, a good quality internet connection has never been more important. Whether it's trying to stream your favourite program, working from home, or online shopping... the last thing anyone needs is a slow BT broadband service.

You might be interested to discover the likely reason why your broadband is so poor and if so, just click below. But much more importantly, what are your options if you do have slow internet?

Wired Broadband

Fixing slow BT broadband – things to check first

There are a few things you should do first.

1) Check your WiFi coverage

Some of the time, your slow broadband may actually have nothing to do with your BT internet service. It could instead be to do with the WiFi coverage around your property.

Do you find that your BT broadband works well in some rooms but not in others? Does your internet get slower, the further away you are from your BT router? If so, that’s almost certainly a WiFi coverage problem.

There’s an easy way to make sure one way or the other. Connect a laptop or other device into your BT router by ethernet cable – or if you can’t do that, make sure you’re standing right next to the router when wirelessly connected to it. Then run a speed test.

If that comes back fast, then your problem is almost certainly internal WiFi related and not to do with your incoming broadband performance. This can often be the case with larger properties or those with thick internal walls.

There are very effective and easy solutions available to dramatically improve your WiFi coverage. Click here to find out how.

Mesh Extenders

2) Check your broadband connection is not being overloaded

Is your BT broadband only slow at certain times of the day? If so, this may be because too many users within your home are hammering it all at once.

An incoming broadband connection can be compared to incoming mains water. You may have perfectly good mains water pressure at the kitchen tap – but if everyone in your home decides to run a bath or take a shower at the same time, then each tap within the house will run slowly, because the incoming service is being shared out across several simultaneous users.

Obviously the faster the incoming broadband service, the better it will be at keeping up with concurrent demand. So if your incoming broadband speed is say only 15 Mbps, that might well be fine when it’s just you using it, but it slows to a crawl when the family’s at home and all online.

If this is the case, you should think about changing to a faster broadband service, like 4G broadband. Or you may want to think about getting a second entirely separate broadband connection, which is reserved for the parents in the house. Learn more here.

Fast 4G Broadband

3) Contact BT about your slow broadband service

It's also quite possible there is a fault with your line or equipment. So it's a very good idea to get in touch with BT customer service, as they can check things over and see if they can spot any faults that may have developed.

Other solutions for slow BT internet

So you've made sure it's not your WiFi, and you’ve checked that your connection is not being overloaded. You’ve also spoken to BT about your slow broadband and they have unfortunately confirmed there's nothing they can do. What are your options then?

First, let's find out what speeds you're actually getting.

Run a speed test below.

Remember those speeds as we'll come back to them.

So, if BT just can’t improve the slow broadband it's supplying you with, it’s time to consider abandoning landline broadband and going wireless instead.

Introducing 4G broadband

4G broadband is a home internet service that uses the 4G network to provide a primary broadband connection instead of a fixed line. In other words, a wireless service.

This means that you won’t be dependent on your landline that just can’t deliver adequate internet speeds and instead you’ll be connected via a faster wireless service.

And what if you don't get good 4G signals in your area? Not a problem. Over the last few years, it’s been widely recognised that a wireless service like 4G broadband is by far the most cost-effective and quickest way to get fast internet to those areas most in need – which are typically more rural.

It’s true that rural locations often don’t have great 4G coverage, and that’s precisely why external high gain 4G antennas can be fitted to properties where necessary. These latch onto available 4G signals and amplify them, before piping them down to a router inside the home or business. The result? A fast and stable 4G broadband service, even where next to no signal is being shown on mobile phones.

Antenna Installation

Providing high quality broadband to rural locations is a service that we at National Broadband specialise in. And we’re so confident in what we do that we put our money where our mouth is with a full money back guarantee. So there's literally nothing to lose – but potentially a whole lot to gain. Find out more about 4G broadband here.

Fast 4G Broadband

We also offer other mobile broadband services like 5G broadband as well. So, if you're not sure what option would be best for you, just enter your current broadband speed below, tell us about where you live and we'll guide you towards the optimum solution.

Mbps
Are you in a major town or city?

Please enter a number for your speed result

Great news - we've got the solution for you

You should definitely get in touch. Our Fast 4G broadband offers average speeds of 25 Mbps and covers almost every UK property. What's more, it'd only take us a week or two to get you up and running with a genuinely life-changing much faster connection.

So why not fix your slow broadband today?

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We may not have a solution for you today… but we will soon

We can't help you quite yet. But the networks are also starting to roll out low-band 5G coverage as of October 2021 – and once that reaches your area, our SuperFast Plus 5G broadband will provide speeds in the region of 50 to 60 Mbps, compared to our 4G’s average of 25 Mbps.

Keep yourself updated on what’s coming

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We may be able to improve your broadband soon

You’ll probably need to wait for full fibre broadband to become available where you are to be able to get a faster connection. Or depending on your current speeds, you might be interested in our SuperFast Plus 5G broadband. Available soon, this will offer an average performance of around 50 to 60 Mbps.

If that sounds of interest, we’ll keep you updated

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Congratulations! You have excellent broadband

You've already got a broadband connection that's providing you with ultrafast speeds, meaning faster than 100 Mbps. You must have a full fibre broadband service and that’s the fastest broadband delivery technology currently available. You can't do better than that!

Great news - we've got at least one solution for you

You should definitely get in touch. Our Fast 4G broadband offers average speeds of 25 Mbps and covers almost every UK property. What's more, you may well also be covered by our UltraFast 5G broadband with speeds in excess of 100 Mbps.

Find out how to fix your slow broadband today

Great news – we can provide you with 5G broadband

You're almost certainly covered by our UltraFast 5G broadband services. With average speeds in excess of 100 Mbps, UltraFast 5G broadband can be deployed within just a few days, giving you the lightning-quick connection speed you've been waiting for.

Get next generation ultrafast broadband today

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We may well be able to improve your broadband performance

You are almost certainly covered by our UltraFast 5G broadband services and depending on the strength of the 5G signal where you are, you could get speeds approaching 300 Mbps. However, because it’s impossible for us to guarantee that level of performance, we much prefer to quote average 5G broadband speeds, which are around 120 Mbps.

If you’re still interested, just get in touch

Find Out More

Congratulations! You have excellent broadband

You've already got a broadband connection that's providing you with ultrafast speeds, meaning faster than 100 Mbps. You must have a full fibre broadband service and that’s the fastest broadband delivery technology currently available. You can't do better than that!